Self-Help Center/Family Law Facilitator's Office/Restraining Order Help Center (SHC/FLFO) Customer Feedback Form

This is an explanation of SHC/FLFO’s customer feedback and complaint resolution process. Please feel free to use this form to make positive comments about a good experience you had working with staff and volunteers at our office as well as complaints and suggestions for improvement. Our goal is to provide the best customer service possible in the most efficient manner. Please complete the form below, after you click submit the information you entered will automatically be sent to us.

The Supervising Attorney or his/her designee will review your completed form upon receipt or within a reasonable time. If your comments are about the Supervising Attorney, the form will be reviewed by his/her supervisor. This process may involve, among other steps, interviewing the SHC/FLFO staff member or volunteer involved, a review of the documents prepared, if available, and other work performed. You may also be contacted by telephone for an interview if it is deemed necessary. A written response will be mailed to you within 30 days of the receipt of your form.

Please note that we can only address comments about SHC/FLFO staff, volunteers and procedures. We cannot address comments or complaints about other offices of the Court, Judicial Officers, or outside agencies. Also, we are bound by the guidelines set forth by state law and local rules. We cannot give legal advice and cannot respond to all questions and requests for assistance.